UCaaS Market Tracker

About this Research Service

The Synergy Research Group UCaaS Market Tracker providesquarterly market tracking of operator revenues and subscriber market share. The research program includes detailed quantitative analysis for UCaaS business suite services and for UC standalalone SaaS offerings. Market statistics are published quarterly for worldwide, regional and major countries via published reports and web access to Synergy’s on-line research tool, SIA.

Market Segment Coverage
  • UCaaS Business Suite Revenues & Subscribers
    • UCaaS Business Suite Private Cloud
    • UCaaS Business Suite Public Cloud
    • UCaaS Business Suite Premise + Hybrid Cloud 
  • UC Standalone SaaS Revenues & Subscribers
    • Web Conferencing SaaS
    • Videoconferencing SaaS
    • Contact Center SaaS


Service Providers tracked include

  • 8x8
  • Adobe
  • AT&T
  • British Telecom
  • China Unicom
  • Cisco
  • Citrix
  • Contactual
  • CSC
  • Deutsche Telekom
  • echopass
  • France Telecom - Orange
  • iCore Networks
  • Interactive Intelligence
  • Intercall/Genesys
  • Microsoft
  • Mitel
  • PanTerra
  • RingCentral
  • ShoreTel/M5
  • Telstra
  • Thinking Phone
  • Verizon
  • West IP/Smoothstone
Statistics Provided
  • Quarterly market share - major SPs, UCaaS and SaaS providers
  • Annual market shares- major SPs, UCaaS and SaaS providers
  • Semiannual 5 year forecasts
  • Subscriber statistics
  • Total Addressable Market (TAM) size by segment
Annual Research Deliverables
  • Analyst inquiry service
  • Custom data cuts on request
  • Synergy Interactive Analysis (SIA) database access
  • 4 worldwide quarterly market share reports
  • 4 regional quarterly market share reports
  • 2 worldwide forecast reports

About Synergy Research Group

Synergy provides quarterly market tracking and segmentation data on IT and Cloud related markets, including vendor revenues by segment and by region. Market shares and forecasts are provided via Synergy’s uniquely designed online database tool, which enables easy access to complex data sets.

Synergy Research Group helps marketing and strategic decision makers around the world via its syndicated market research programs and custom consulting projects. For over a decade, Synergy has been a trusted source for quantitative research and market intelligence. Synergy is a strategic partner of TeleGeography.

To speak to an analyst or to find out how to receive a copy of a Synergy report, please contact Heather Gallo at hgallo@srgresearch.com or 775-852-3330 extension 101.