Contact Center Market Tracker

About this Research Service

The Synergy Research Group Contact Center research service provides quarterly market share and forecast publications with analyst inquiry support for Premise-Based and Cloud Contact Center markets. With in-depth market share and sizing breakouts for four market segments that comprise the Contact Center Market Tracker: Contact Center Premise Agents, Contact Center Cloud Agents, CCaaS Retail, and CCaaS Wholesale. Market share and forecast statistics are based upon the Units of Measure (UOM) of Revenue, Subscribers+Seats, and Concurrent Agents.

Worldwide Revenue
Top Ranked Companies
Genesys NICE Five9 Cisco Talkdesk Avaya Ujet 8x8 RingCentral Content Guru Vonage Zoom Twilio Huawei
Statistics Provided for Revenue, Subscribers, Seats, and Concurrent Agents

These statistics provide our clients with the benchmarks and forecasts needed to track performance and plan strategically.

  • Quarterly market share across segments
  • Segment-level Total Addressable Market (TAM) sizing
  • Regional and country-level quarterly shares and TAM
  • Five-year segment forecasts
  • Five-year regional and country forecasts
Syndicated Research Deliverables

Our syndicated research programs offer clients exclusive access to robust datasets and forecasting tools, enabling them to benchmark their performance and plan strategically.

  • Exclusive Access to Complex Datasets via SIA — the Industry’s Only Fully Proprietary SaaS Platform Purpose-Built for Market Share and Forecasting Analytics
  • Four Quarterly Worldwide/Regional/Country-Level Market Share Reports
  • Four Quarterly Worldwide/Regional/Country-Level Worldwide Forecast Reports
  • Firmographic Reports by Organization Size Spans (Worldwide, Regional, and Country-Level)
  • Firmographic Reports by Industry Verticals (Worldwide, Regional, and Country-Level)
  • Installed Base Reports (Worldwide, Regional, and Country-Level)
  • Custom Data Cuts on over 20 years of Highly Detailed Quarterly Statistics

A trusted source of accurate market data, Synergy is cited by industry leaders as well as leading financial, business, and trade publications such as The Wall Street Journal, New York Times, Financial Times, the Guardian, Forbes, Fortune, Bloomberg, Economist, Bank of England, and the US Federal Reserve Board.

The Economist The Wall Street Journal The New York Times United States Federal Reserve Board Forbes Bloomberg The Financial Times The Bank of England

About Synergy Research Group

Synergy Research Group delivers quarterly analyses of global IT and Cloud markets, offering detailed breakouts of vendor revenues and shipments by segment and region. Market shares and forecasts are provided through Synergy Interactive Analysis (SIA™) — the industry's only fully proprietary SaaS platform purpose-built for market share and forecasting analytics.

For more than 25 years, Synergy has been a trusted source of quantitative research and market intelligence across emerging communications and technology sectors. By combining syndicated research with specialized consulting, we deliver actionable intelligence to marketing and strategy executives worldwide.

Subscriptions: sales@srgresearch.com

Press inquiries: hgallo@srgresearch.com