RENO, NV, August 20, 2013
New data from Synergy Research Group shows that while the cloud UCaaS market as a whole grew 22% year-on-year in Q2, Vocalocity and ShoreTel led the growth charge among the biggest players by some margin, generating annual revenue growth of 45% and 37% respectively. Meanwhile, iCore, RingCentral and 8x8 all saw year-on-year revenue growth in the 18%-22% range. In aggregate the six market leaders accounted for 54% of total quarterly UCaaS revenues, with 8x8 maintaining its overall market share lead at 15%.
Public cloud service offerings accounted for 52% of quarterly UCaaS revenues and private cloud accounted for 30%, with the balance coming from premise+hybrid cloud and contact center SaaS. North America continues to account for over 85% of worldwide revenues due to the under-developed nature of the market in other regions.
“Looking beyond North America, I expect to see stronger growth in EMEA and APAC regions, which currently account for 49% of traditional UC and enterprise voice revenues but only 13% of UCaaS revenues,“ said Synergy Research Group’s founder and Chief Analyst Jeremy Duke. “Operators such as Telstra and Orange are becoming increasingly active in these regions and UCaaS is becoming more accepted as a reliable, secure and economically compelling business communications solution”.
Synergy provides quarterly market tracking and segmentation data on IT and Cloud related markets, including vendor revenues by segment and by region. Market shares and forecasts are provided via Synergy’s uniquely designed online database tool, which enables easy access to complex data sets. Synergy’s CustomView ™ takes this research capability one step further, enabling our clients to receive on-going quantitative market research that matches their internal, executive view of the market segments they compete in.
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