Vocalocity and ShoreTel Lead UCaaS Growth Ranking in Q2
RENO, NV, August 20, 2013
New data from Synergy Research Group shows that while the cloud UCaaS market as a whole grew 22% year-on-year in Q2, Vocalocity and ShoreTel led the growth charge among the biggest players by some margin, generating annual revenue growth of 45% and 37% respectively. Meanwhile, iCore, RingCentral and 8x8 all saw year-on-year revenue growth in the 18%-22% range. In aggregate the six market leaders accounted for 54% of total quarterly UCaaS revenues, with 8x8 maintaining its overall market share lead at 15%. 
Public cloud service offerings accounted for 52% of quarterly UCaaS revenues and private cloud accounted for 30%, with the balance coming from premise+hybrid cloud and contact center SaaS. North America continues to account for over 85% of worldwide revenues due to the under-developed nature of the market in other regions.
“Looking beyond North America, I expect to see stronger growth in EMEA and APAC regions, which currently account for 49% of traditional UC and enterprise voice revenues but only 13% of UCaaS revenues,“ said Synergy Research Group’s founder and Chief Analyst Jeremy Duke. “Operators such as Telstra and Orange are becoming increasingly active in these regions and UCaaS is becoming more accepted as a reliable, secure and economically compelling business communications solution”.
About Synergy Research Group
Synergy Research Group, now part of TechInsights, delivers quarterly analyses of global IT and Cloud markets, offering detailed breakouts of vendor revenues and shipments by segment and region. Market shares and forecasts are provided through Synergy Interactive Analysis (SIA™) — the industry's only fully proprietary SaaS platform purpose-built for market share and forecasting analytics.
For more than 25 years, Synergy has been a trusted source of quantitative research and market intelligence across emerging communications and technology sectors. By combining syndicated research with specialized consulting, we deliver actionable intelligence to marketing and strategy executives worldwide.
A trusted source of accurate market data, Synergy is cited by industry leaders as well as leading financial, business, and trade publications such as The Economist, The New York Times, The Wall Street Journal, United States Federal Reserve Board, NPR, Forbes, Bloomberg, Financial Times, Bank of England, Fortune, and The Guardian.
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