Microsoft Shaking up the Enterprise Voice Market

RENO, NV, March 7, 2013

New Q4 and full-year data from Synergy Research Group shows that Microsoft continues to inexorably increase its share of the enterprise voice and associated UC application markets. In Q4 its share of the worldwide enterprise IP telephony market had risen to almost 3% and its share of the UC applications market had reached almost 18%. While a 3% share may not seem like much of an impact, Microsoft’s growth is being achieved in a mature market which has been in decline. In 2012 worldwide revenues for enterprise IP telephony fell by more than 6%, while Microsoft grew its revenue in the segment by more than 40%.

Microsoft and EV

In UC applications, Microsoft is now the clear number two in the market, distancing itself from number three-ranked Avaya and closing the gap on market leader Cisco. Microsoft has achieved this thanks to dominance if the presence/IM server segment and a strong position in the web conferencing segment.

“Microsoft is making a big impact on the market, especially in large deployments with 1,000-plus seats” says Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. “Cisco and Avaya remain the very clear leaders in enterprise voice systems, but in the long haul Microsoft could become their prime competitor. Add to that Microsoft’s cloud UC service offerings, and I have no doubt that Microsoft’s momentum in enterprise communications will continue to build.”

About Synergy Research Group

Synergy provides quarterly market tracking and segmentation data on IT and Cloud related markets, including vendor revenues by segment and by region. Market shares and forecasts are provided via Synergy’s uniquely designed online database tool, which enables easy access to complex data sets. Synergy’s CustomView ™ takes this research capability one step further, enabling our clients to receive on-going quantitative market research that matches their internal, executive view of the market segments they compete in.

Synergy Research Group helps marketing and strategic decision makers around the world via its syndicated market research programs and custom consulting projects. For nearly two decades, Synergy has been a trusted source for quantitative research and market intelligence. Synergy is a strategic partner of TeleGeography.

To speak to an analyst or to find out how to receive a copy of a Synergy report, please contact Heather Gallo at or 775-852-3330 extension 101.