CPaaS Growing by Over 40% per Year; Twilio Leads the Charge
RENO, NV, December 19, 2019
New data from Synergy Research Group shows that CPaaS revenues are on track to once again grow by over 40% in 2019. With revenues in the first three quarters of the year having already surpassed full-year 2018 levels, Synergy is forecasting that the full-year 2019 market will grow threefold compared with just three years ago. Twilio has been the pioneer in CPaaS and is a clear market leader with a 32% worldwide share in the third quarter. It is followed by Vonage, Bandwidth, MessageBird, Sinch and Voxbone.
CPaaS (communications platform as a service) has quickly achieved market acceptance with both its market size and its growth rate having now surpassed those of the closely associated UCaaS market. It is notable that CPaaS has found success in all regions as it can appeal in countries that have not yet fully embraced cloud communications. Synergy is forecasting strong 2019 growth across all regions.
“CPaaS uptake is benefitting from its ability to quickly add new functionality, the ease with which it can be customized and the flexibility of its pay-as-you-go service model,” said Jeremy Duke, Synergy Research Group’s founder and Chief Analyst. “While Twilio is something of a poster child for CPaaS and is the market leader in all major regions, most of the leading vendors are enjoying strong revenue growth. Across all of the major UC collaboration market segments, CPaaS now has the highest growth rate.”
About Synergy Research Group
Synergy Research Group, now part of TechInsights, delivers quarterly analyses of global IT and Cloud markets, offering detailed breakouts of vendor revenues and shipments by segment and region. Market shares and forecasts are provided through Synergy Interactive Analysis (SIA™) — the industry's only fully proprietary SaaS platform purpose-built for market share and forecasting analytics.
For more than 25 years, Synergy has been a trusted source of quantitative research and market intelligence across emerging communications and technology sectors. By combining syndicated research with specialized consulting, we deliver actionable intelligence to marketing and strategy executives worldwide.
A trusted source of accurate market data, Synergy is cited by industry leaders as well as leading financial, business, and trade publications such as The Economist, The New York Times, The Wall Street Journal, United States Federal Reserve Board, NPR, Forbes, Bloomberg, Financial Times, Bank of England, Fortune, and The Guardian.
About TechInsights
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.
Over 650 companies and 100,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.
Subscriptions: sales@srgresearch.com
Press inquiries: heather.gallo@techinsights.com