RENO, NV, December 3, 2013
New Q3 data from Synergy Research Group shows that Cisco held on to leadership of UC collaboration with a 24% market share, while Microsoft, which has been inexorably closing the gap on Cisco, dropped off the pace a little in Q3 with its share slipping to 19%. Avaya reversed a trend of market share decline by boosting UC application and telephony sales, a sign that it remains a strong competitor. Worldwide revenue from UC collaboration – which includes enterprise voice systems, UC applications, telepresence, collaborative workspace software, email software and enterprise social networks – reached $5.7 billion in the quarter, marginally up on Q3 of last year.
Revenues from enterprise voice and telepresence continued to soften due to a combination of factors, including a growing shift to software-based pricing, strong competition amongst vendors and competition from disruptive technologies such as cloud UC. The quarter saw particularly strong growth in email software and enterprise social networks, while on a rolling annualized basis collaborative workspace software has seen the strongest revenue growth – a segment in which Microsoft enjoys a 47% market share.
“In the premise equipment market we continue to see a strong transition in spending away from legacy technologies and towards software-based collaborative applications ” said Synergy Research Group’s founder and Chief Analyst, Jeremy Duke. “Microsoft and other vendors that are transitioning to a software pricing model are benefiting from this spending shift and we anticipate that this change will continue to have a positive impact on future revenues. Notwithstanding the temporary blip in Q3, Microsoft continues to gain share in UC collaboration and is closing the gap on market leader Cisco."
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