Cisco Holds off Microsoft Surge in UC Collaboration Market
RENO, NV, December 3, 2013
New Q3 data from Synergy Research Group shows that Cisco held on to leadership of UC collaboration with a 24% market share, while Microsoft, which has been inexorably closing the gap on Cisco, dropped off the pace a little in Q3 with its share slipping to 19%. Avaya reversed a trend of market share decline by boosting UC application and telephony sales, a sign that it remains a strong competitor. Worldwide revenue from UC collaboration – which includes enterprise voice systems, UC applications, telepresence, collaborative workspace software, email software and enterprise social networks – reached $5.7 billion in the quarter, marginally up on Q3 of last year.
Revenues from enterprise voice and telepresence continued to soften due to a combination of factors, including a growing shift to software-based pricing, strong competition amongst vendors and competition from disruptive technologies such as cloud UC. The quarter saw particularly strong growth in email software and enterprise social networks, while on a rolling annualized basis collaborative workspace software has seen the strongest revenue growth – a segment in which Microsoft enjoys a 47% market share.
“In the premise equipment market we continue to see a strong transition in spending away from legacy technologies and towards software-based collaborative applications ” said Synergy Research Group’s founder and Chief Analyst, Jeremy Duke. “Microsoft and other vendors that are transitioning to a software pricing model are benefiting from this spending shift and we anticipate that this change will continue to have a positive impact on future revenues. Notwithstanding the temporary blip in Q3, Microsoft continues to gain share in UC collaboration and is closing the gap on market leader Cisco."
About Synergy Research Group
Synergy Research Group, now part of TechInsights, delivers quarterly analyses of global IT and Cloud markets, offering detailed breakouts of vendor revenues and shipments by segment and region. Market shares and forecasts are provided through Synergy Interactive Analysis (SIA™) — the industry's only fully proprietary SaaS platform purpose-built for market share and forecasting analytics.
For more than 25 years, Synergy has been a trusted source of quantitative research and market intelligence across emerging communications and technology sectors. By combining syndicated research with specialized consulting, we deliver actionable intelligence to marketing and strategy executives worldwide.
A trusted source of accurate market data, Synergy is cited by industry leaders as well as leading financial, business, and trade publications such as The Economist, The New York Times, The Wall Street Journal, United States Federal Reserve Board, NPR, Forbes, Bloomberg, Financial Times, Bank of England, Fortune, and The Guardian.
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