8x8 Continues to Lead Growing UCaaS Market
RENO, NV, June 27, 2013
New data from Synergy Research Group show that between Q1 2010 and Q1 2013, Unified Communications as a Service (UCaaS) subscribers nearly tripled to reach 1.6 million, and now account for 24 percent of total cloud UC subscribers. This is up from 21 percent three years earlier.
Together, four providers account for nearly half of UCaaS subscribers. 8×8 is the segment’s clear leader, with 19 percent of subscribers. RingCentral, Vocalocity, and ShoreTel follow, with 10 percent, 9 percent, and 8 percent, respectively. 8×8, RingCentral, and Vocalocity are all active in the public UCaaS segment, while ShoreTel provides private UCaaS. 
The leaders of the UCaaS segment as a whole are determined in large part by their market positions in North America—in fact, each of the top four global UCaaS providers by market share hold the same position in North America. The region accounted for 87 percent of UCaaS subscribers in Q1 2013, followed by the EMEA (Europe, Middle East, and Africa) region, which had 10 percent of worldwide UCaaS subscribers.
"Thanks to advances in broadband and cloud technology, the UCaaS market continues to grow at a steady pace," said Synergy Research Group’s founder and Chief Analyst Jeremy Duke. "Looking ahead, UCaaS adoption will accelerate around the world as it continues to provide small businesses with a cost-effective alternative to premise-based UC product offerings."
About Synergy Research Group
Synergy Research Group, now part of TechInsights, delivers quarterly analyses of global IT and Cloud markets, offering detailed breakouts of vendor revenues and shipments by segment and region. Market shares and forecasts are provided through Synergy Interactive Analysis (SIA™) — the industry's only fully proprietary SaaS platform purpose-built for market share and forecasting analytics.
For more than 25 years, Synergy has been a trusted source of quantitative research and market intelligence across emerging communications and technology sectors. By combining syndicated research with specialized consulting, we deliver actionable intelligence to marketing and strategy executives worldwide.
A trusted source of accurate market data, Synergy is cited by industry leaders as well as leading financial, business, and trade publications such as The Economist, The New York Times, The Wall Street Journal, United States Federal Reserve Board, NPR, Forbes, Bloomberg, Financial Times, Bank of England, Fortune, and The Guardian.
About TechInsights
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.
Over 650 companies and 100,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.
Subscriptions: sales@srgresearch.com
Press inquiries: heather.gallo@techinsights.com