Quick Statistics
  • Total Articles:- 40
  • Total Authors:- 4
  • Total Views:- 62572
  • Total Category:- 46

The Customer Care Silver Bullet - First Contact Resolution

Total Views :497
Published :05/21/2010  |   Author :Ken Landoline |   Unrated  | 
The recent economic downturn, coupled with the era of product commoditization in which we now do
Read More

HP Puts Pressure on Cisco

Total Views :608
Published :04/26/2010  |   Author :Katie Trippet |   Unrated  | 
In Monday’s live broadcast following the completion of the 3Com acquisition, HP’s Executive Vice President and General Manager, Dave Donatelli, and Marius Haas, Senior Vice President and General Manager, outlined HP’s plans to transform the networking industry.
Read More

UCC Market Continues to Build Momentum

Total Views :2641
Published :01/15/2010  |   Author :Jeremy Duke |   Unrated  | 
The current Q3 2009 report depicts a quarterly revenue stream of $981 million which represents a decent increase over Q2 with a 6.78% increase of the marketplace in sequential quarters. The slow economy had caught up to the previously healthy and growing collaborative applications industry as Q4 08 and Q1 09’s revenues slid.
Read More

IBM Moves to Target SMB Marketplace with Unified Communication Solutions/Partnerships

Total Views :2490
Published :07/17/2009  |   Author :Ken Landoline |   Unrated  | 
This week in two distinct but likely coordinated strategic moves, IBM has made it clear that the small and medium business (SMB) marketplace is a significant and important target for its unified communications offerings...
Read More

BROCADE ‘S IP NETWORKING PRODUCTS TO BE REBRANDED BY IBM

Total Views :1267
Published :04/27/2009  |   Author :Katie Trippet |   Unrated  | 
Today Brocade announced that IBM will rebrand and sell Brocade’s enterprise IP networking portfolio, a move that will strengthen both Brocade and IBM as they compete for market share in the increasingly competitive data center infrastructure space. For Brocade, IBM provides an OEM channel for distribution of its existing and future IP networking switches . With IBM’s Q1 09 server revenues reaching an estimated $2.1 billion (Q1 09 IBM earnings presentation), the opportunity for Brocade is big.
Read More

Managed Services: Network Security

Total Views :1829
Published :04/20/2009  |   Author :Jeremy Duke |   Unrated  | 
A sea change is occurring in the way managed security services are offered, following the consolidation of the industry in recent years. Some pure-play managed security service providers (MSSP) still operate thriving businesses, but now the big guys have entered the space, including network service providers and traditional security management players.
Read More

VoiceCon- the Software is the Hard Sell

Total Views :1402
Published :04/08/2009  |   Author :Ken Landoline |   Unrated  | 
After attending VoiceCon in Orlando this week one thing is more apparent than ever – telephony software is winning the battle of mindshare over hardware alternatives. While this has been true for a while, what is new is that current economic conditions are further fueling the case for software in terms of practicality at the knowledge worker desktop, more stringent return on investment analyses and distribution channel economics. One old idea and another brand new one make this case.
Read More

8100 Series PCI-Express Makes Its Debut

Total Views :1207
Published :04/04/2009  |   Author :Katie Trippet |   Unrated  | 
QLogic announced immediate availability of its 8100 Series PCI-Express converged network adapters.
Read More

They said “IT COULDN’T BE DONE” – Measuring the UC and Collaborative Applications Market

Total Views :2126
Published :03/19/2009  |   Author :Jeremy Duke |   Unrated  | 
When I founded Synergy, we started with one market research service. It was the late 90’s and it tracked a technology that was getting little respect from the established voice industry -Voice over IP (VoIP). When we began segmenting the market, many said it would be impossible to count this nascent market and they suggested we not waste our time trying to publish research on such a nebulous and overly ambitious technology. Although that was 10 years ago, in my mind it seems like yesterday. So when I heard the same reservations and objections voiced about our quest to quantify unified communication (UC), I was not surprised. After a rigorous 6-month process, I believe we have “cracked” the code and have developed a sound way to measure this emerging market.
Read More

Cisco enters the Server market- bold move could be golden

Total Views :1150
Published :03/16/2009  |   Author :Katie Trippet |   Unrated  | 
Cisco's entry today into the server market with its Unified Computing System brings it one step closer to realizing its Data Center 3.0 vision. Some may be hesitant, however, to leave server vendors like HP and IBM who have surrounded their customers with knowledgeable local and remote support resources for years, and who have developed knowledge databases that provide quick response in times of a hot site.
Read More

Verizon Jumps into Enterprise Unified Communications via a Managed Service Offering

Total Views :1133
Published :03/13/2009  |   Author :Ken Landoline |   Unrated  | 
Verizon has announced a unified communications service that will be offered as a managed service.
Read More

Betting on the Contact Center in Times of Shrinking Budgets and Economic Uncertainty

Total Views :1055
Published :03/12/2009  |   Author :Ken Landoline |   Unrated  | 
If there is one area within the telecommunications industry that may receive a boost from the global economic uncertainty it is most likely the contact center.
Read More

Alcatel-Lucent Announced Support for Smartphones and High-Definition Video Conferencing

Total Views :1119
Published :03/06/2009  |   Author :Ken Landoline |   Unrated  | 
At its annual user conference in Paris this week, Alcatel-Lucent announced support for smartphones and high-definition video conferencing in its new OmniTouch 8400 Instant Communications Suite.
Read More

Network Security Revenues Show Resiliency

Total Views :1046
Published :02/27/2009  |   Author :Katie Trippet |    | 
Year-end results for 2008 demonstrate that worldwide network security revenues were fairly resilient against the economic downturns as enterprises and service providers continued to invest in security products to meet security compliance obligations, transition to more robust technologies, and invest in integrated solutions to improve TCO.
Read More

Avaya: Unified Communications

Total Views :1254
Published :02/25/2009  |   Author :Ken Landoline |   Unrated  | 
Avaya is a globally recognized provider of IP telephony systems, communications software and services for business customers, spanning the range from small to large enterprises. The corporation, headquartered in Basking Ridge, New Jersey, has annual revenues in excess of $5 billion. Avaya is a spin-off of Lucent Technologies and a descendant of the original AT&T corporate family and the Bell System that was dissolved by court order in early 1984. Although Avaya was publicly held at inception in 2000, the company was privatized in late 2007 when it was taken over by the equity firms of Silver Lake and TPG Capital. Today, the company’s 18,000 employees are spread across three business units: Unified Communications Solutions, Contact Center Solutions and Integrated Office Communications (SMB focus), and Avaya Labs, which functions as the corporation’s research and development unit. Effective January of 2009 Kevin Kennedy, a former executive with Cisco who was previously affiliated with AT&T/Bell Labs, has held the position of president and CEO.
Read More

Cisco Systems, Inc.: Unified Communications

Total Views :1672
Published :02/25/2009  |   Author :Ken Landoline |   Unrated  | 
This year, Cisco Systems, Inc. (NASDAQ: CSCO) celebrates the 25th anniversary of its founding. The company had its start in 1984 when a group of Stanford University computer scientists pursued their interest in initiating and leading networking technology developments based on Internet Protocol (IP). Today, the company employs approximately 67,000 employees worldwide and continues to lead innovation in its core networking areas of routing and switching as well as in other related areas of technology: data centers, mobility, security, storage, telepresence, unified communications (UC) and video applications.
Read More

Unified Communications Research Service

Total Views :1615
Published :12/13/2008  |   Author :Ken Landoline |    | 
The new communications environment of the twenty-first century is based on the virtual company concept and a mindset that requires individuals, communication systems and business processes to be instantaneously accessible and functional from anywhere and at anytime. The broad-based demand for mobility, the growing anywhere availability of high bandwidth internet access and the recent explosion in multi-mode communications networks has forever changed the expectations of businesses and their workers. This new environment demands a communications technology that facilitates, unifies and manages real-time, and near real-time interactions between humans, networks and devices with a common feel and interface experience. Unified communications, described as “the combination of products (hardware, software) and services that enhance individual, workgroup and organizational productivity by enabling management, integration and use of multiple enterprise communication methods (desktop phone, PC, IM, mobile device, etc.),” will be a critical building block of this new business environment.
Read More
Home|Profile|Custom|Demo|Contact us|Feed Back|FAQ's
Powered by Synergy Research Group.