Latest UCC Stats Show Consistent, Strong Momentum


The biggest growth market in Collaborative Applications is what Synergy has defined as UC Desktops - a user workspace having the minimum requirements of access to voice telephony (PBX/KTS/dial tone) and integrated presence management and instant messaging capabilities.  The UC Desktop sold by the top six vendors in Q2 was all over the board when compared quarter-to-quarter or year-over-year, as can be seen in the summary table below.

 

Q3 2009 Collaboration Applications - UC Desktops Sold
	Rankings		Q-Q Change	Y-Y Change
Cisco	1		+18.09%	-0.05%
Avaya	2		+11.14%	-4.92%
Siemens	3		-3.36%	-14.97%
Alcatel-Lucent	4		-8.77%	-29.64%
Aastra	5		+0.08%	-36.61%
ShoreTel	6		+3.66%	-12.96%

 

 

Synergy segments the UC Desktop into the two-market sizing categories of Enterprise and Small Medium Business (SMB). Synergy defines Enterprise as those systems that ship with 150 lines or more, and conversely defines SMB as those systems that ship with fewer than 150 lines.  

In the SMB category, ShoreTel continues to grow its UC offering (sequential quarters) and carve a leadership position in the market in the face of significantly larger competitors. Although ShoreTel, compared to its competitors, has challenges with brand name recognition, international presence, and a limited service provider reseller channel, ShoreTel has optimized on current market conditions with Nortel’s market challenges and the company is moving ahead aggressively with channel build out and international expansion.

Worldwide collaborative applications revenues had a decent increase of 6.78% sequentially to remain just under $1 billion per quarter for the first half of 2009, a revenue level that has not happened since Q2 2007.

• UC Desktop shipments also increased in both unit and revenue measurements, 6.31% and 4.56% respectively between Q2 2009 and Q3 2009.

• Enterprise and SMB UC Desktops showed a slight growth. Enterprise UC Desktop units grew 6.28% and revenues were up 4.45% sequentially.

• The increases for the SMB sector units and revenues in UC Desktop shipments were 6.37% and 4.79%, respectively.       

• Presence and Instant Messaging server unit shipments increased 12.15% on a sequential quarter basis while revenues which were nearly flat in Q2, had an increase of 7.86% over the same period.

• Conferencing showed a strong increase after having a nearly flat Q2 in collaborative applications by growing revenues 12.97% and unit shipments 1.00% quarter to quarter. This is on top of a 0.21% growth in revenues in Q2. Conferencing (web, video and audio) still show good growth as corporations continue to spend on technologies that are perceived to have near relatively short-term returns on investment and a positive effect on employee efficiencies.    

• The Unified Messaging segment of collaborative applications, which had shown strong revenue growth through most of 2008, saw revenues recover slightly q-q with an increase of 4.61% and a growth in unit shipments with 8.07% sequentially.  

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